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Business Communications, LLC.
Date Posted: November
Business Communications, LLC.
Install and maintain Avaya Partner, Avaya Definity, Avaya IP office, Call
Pilot, Norstar, BCM, Mitel, Samsung, and Panasonic systems to a customer base. Not all is needed but preferred to have some
knowledge of all, especially Avaya. A/V
skills desired as well as a basic understanding of electrical and digital
Use electronic test equipment during any/all types of
installation and maintenance as warranted by the work being performed.
Work on small business systems (leased and customer owned),
circuits, complex wiring and software.
Install and maintain voice/data services for customers inside
and outside the operating territory, to meet customer standards.
Research trouble tickets, perform maintenance repair and
preventative maintenance on business systems.
Performs work and uses hand tools ladders, and test equipment.
Read and interpret service orders, trouble tickets, circuit
diagrams and schematics.
Learn the installation/operation of new and existing equipment.
Provide necessary information to complete jobs, trouble tickets
and service orders. Coordinate with CPE customer service and district
Knowledge of Company’s products and services with the ability to
effectively communicate benefits to customers.
Support and actively participate in promotion of Company
products and services.
Aid and assist other department and contractors as needed.
Comply with Company vehicle usage and fleet policies.
Clean, maintain and stock vehicle and equipment in order to be
prepared to perform required duties.
Report need for vehicle repair or service and schedule when required
Review all requested services with customer in order to ensure
understanding and agreement. Identify opportunities and present product/service
options to customers.
Report any incidents, losses, injuries or property damage to the
manager/supervisor and customer when appropriate.
Follow established safety and security practices/procedures.
Perform safety and security inspections as required for the purpose of
safeguarding employees and company assets.
Proactively inform your manager/supervisor of competitive and
economic activities in your local market area
Perform other duties as requested by supervisor in order to
achieve departmental goals and objectives.
Minimum 2 years Nortel/Avaya PBX installation and repair. 2 years data networking
High School diploma or equivalent required
Basic understanding of electrical and digital technology.
Proficient in the installation, maintenance repair and use of
various types of communications systems.
Familiarity with Internet browsers (MS Internet, Explorer, etc.)
Experience with personal computers, installing software programs
and troubleshooting operating systems, software and hardware.
Basic PC configurations skills (setting IP addresses, pinging
equipment, and circuit testing etc).
Must possess basic PC skills (MS Office suite, email, remote
network access keyboarding, ability to retrieve data etc) ability to learn
any/all relevant Company systems requiring PC use and as related to the
installation/repair of products requiring PC’s.
Internet connectivity with dial up modem
Demonstrates ability to establish and maintain effective
relationships with customers.
Ability to work independently within a team environment.
Ability to prioritize effectively
Must demonstrate good verbal and written communication skills
with internal employees and external customer.
Periodic background checks, security clearances and drug screens
may be required in order to access customer premises.
Must be able to work aloft on ladders.
Must be able to work in confined spaces as well as isolated
Ability to differentiate colors and alarm lights of various
Must be able to sit, stand, climb, walk (on uneven terrain) bend
and stoop for extended periods on a regular basis.
Ability to lift, unload from vehicle and carry ladders weighing
approximately 70 lbs.
Ability to exert up to 70 pounds of force occasionally to
position equipment or test gear, to move 20 pounds regularly and to exert up to
10 pounds of force routinely to move materials, equipment and test sets.
Ability to work assigned hours on a regular scheduled tour. Must
be willing to work overtime (voluntary or assigned) and to be available for
call-outs, including nights, weekends and holidays.
Must pass a drug test.
Strong preference to reside within 35 miles of the reporting
location for which the employee is assigned
Successful completion of at least 2 years post high school
training in a related field i.e. electronics, data, or telecommunications is
Certifications a plus.
all resumes to email@example.com
Be sure to have all updated contact information listed.